Unbelievable!!!! - Page 2

BERNADETTE · 26-07-2008, 15:21

Quote:

Originally Posted by WillowTheWhisp

I would hope that when they get your reply they will write to you and apologise Bernie.

Am going to fire an e-mail off as well, with all the money they have invested in computers it should never have happened!!!

banjoman · 26-07-2008, 17:03

Much as I understand this is distressing, its not as simple as "removing a name from a database" in large companies and institutions. You may think everything runs from one central location but it probably doesnt, and I expect the details are spread around in lots of different places.

The NHS were trying to centralise their computer system, but currently its £4billion over budget and 7 years late.....And its still not here. So in fact the NHS is probably running on systems that are 15 years old.

cashman · 26-07-2008, 19:04

yer not alone bernie,no consolation i know, but someone i know very well, who's dad died also in december, gets crap like this frequently.

West Ender · 26-07-2008, 21:57

Bernadette, I know how upsetting something like that can be.

It was about 2 years after my husband died that I received a letter from the Solicitor's Office of the DSS. It was addressed to my husband and said, in effect, that they were going to take him to court for non-payment of his National Insurance Contributions. I wrote to them, immediately, pointing out that the reason he had not paid his NIC was because he was dead and that, for good measure, I had been receiving a State Widow's Pension, based on his earnings, and sanctioned by their department, under his NI number since he died.

In my particular Civil Service dept., HMRC, a letter such as the one I received would have been followed up by an abject apology. I received absolutely nothing from the DSS, not even an acknowledgement, but I was too weary to take it any further.

The problem lies, largely, in computerisation of various agencies. Once a button has been pressed, even inadvertantly, it's often impossible to halt the process of issuing a letter/form/statement.

BERNADETTE · 27-07-2008, 00:18

So in this world of high technology where all computers talk I/we should be prepared to accept second best?? I don't think second best is good enough!!!

Loz · 27-07-2008, 00:25

Quote:

Originally Posted by BERNADETTE

So in this world of high technology where all computers talk I/we should be prepared to accept second best?? I don't think second best is good enough!!!

I agree entirely.
Bring back the personal touch imo.
Sorry to hear what happened,the same thing has happened to me a few times over the years regarding my mum.
It is distressing when it happens and think a massive apology is in order at the very least.

AccyAlec · 27-07-2008, 11:15

Quote:

Originally Posted by steeljack

seems to me you are entitled to compensation for unwarrented emotional distress .........not to sound cold , but screw the swines for every penny for invasion of privacy , unauthourized release of personal/medical details , etc.

This is why ill people such as cancer patients dont get the treatment they need... because all the money is going into compensation due to the NHS *screw ups*

beechy · 27-07-2008, 11:54

we share your frustration and anger bernie.
just goes to show we are all mearly numbers
and no longer human beings,to this computerised world
we are visiting

BERNADETTE · 27-07-2008, 12:18

Quote:

Originally Posted by AccyAlec

This is why ill people such as cancer patients dont get the treatment they need... because all the money is going into compensation due to the NHS *screw ups*

I for one would never dream of claiming compensation, I would be more than happy if I got an apology

AccyAlec · 27-07-2008, 12:49

Quote:

Originally Posted by BERNADETTE

I for one would never dream of claiming compensation, I would be more than happy if I got an apology

No, dont get me wrong i was not implying you was going to.. but i proberly would