Waiting in for Nowt! - Page 4

accymel · 20-02-2007, 12:15

Quote:

Originally Posted by lancsdave

Not one bit suprised. No doubt they will blame each other but in my experience UU are one of the worst companies around. About as useful as the UK government.

Yes its them that is the problem, but nothing from the electrical suppliers is changing that - United Useless is bad enough for water & chuffing typical that this bad service is happening when they cant get their own house in order - i may stop paying em water money for serious let down & compo

accymel · 20-02-2007, 12:19

Is anyone on research mode????

I need the head person of United Useless where the buck stops at no one lower please??

So i can give this person one hell of a piece of my mind

accymel · 20-02-2007, 12:33

Anyone know the electricity/ gas regulators so i complain ???

SPUGGIE J · 20-02-2007, 12:38

Office of Gas and Electric Markets (UK Regulator)

http://www.ofgem.gov.uk/ofgem/index.jsp

lancsdave · 20-02-2007, 12:40

Quote:

Originally Posted by accymel

Anyone know the electricity/ gas regulators so i complain ???

Are you by any chance wound up over this ?

grego · 20-02-2007, 12:50

I hope you make your complaint Mel, these big companies think they can mess people around without apology!

SPUGGIE J · 20-02-2007, 12:54

Mel aint the only one peeved at em. I fired of an email after a no show dictatating my terms and gave them a 2 hour window for both day and back shifts. Suprise suprise I aint had an answer yet. Maybe I should have asked for a Saturday visit when I wasnt working.

accymel · 20-02-2007, 12:56

Quote:

Originally Posted by SPUGGIE J

Office of Gas and Electric Markets (UK Regulator)

http://www.ofgem.gov.uk/ofgem/index.jsp

Thank you spuggie added that to me fav's for chance i need to

Ohho the manager has just rung me, & i made my complaint completely clear & has assured me fully that the meter booking will be concrete [or i will p*** off] he's made his own complaint to manager at norweb apparently in charge over the job between the 2 companies so awaiting the result of that, also compensation for loss of 2 days fluff ups from them plus i've asked for my recent billing altho still at higher rate electricity to be compensated the difference since the 5th of feb!!

So lets see how my custom is valued, like i said to him i've had no problems till this meter problem with n power whom have been really good, but this incidents have put me off to look elsewhere if the next appointment is not honoured! So thats one sweating LOL!

lancsdave · 20-02-2007, 12:58

Quote:

Originally Posted by SPUGGIE J

Mel aint the only one peeved at em. I fired of an email after a no show dictatating my terms and gave them a 2 hour window for both day and back shifts. Suprise suprise I aint had an answer yet. Maybe I should have asked for a Saturday visit when I wasnt working.

I'm also having problems with them. I have card meters but the card Powergen keep sending me for the gas doesn't work. The meter needs to be re-commisioned and UU will only do it when there is no credit on it. I'm supposed to let the credit run out and then ring them and wait in for up to 12 hours with no gas. After my recent boiler problems it's not something I am breaking my neck to do.

accymel · 20-02-2007, 12:58

Quote:

Originally Posted by lancsdave

Are you by any chance wound up over this ?

Yes but they arnt getting away with peeing me off like this

Im action Mel that dont lie down & die like these silly people hope LOL!!!!

accymel · 20-02-2007, 13:03

Quote:

Originally Posted by grego

I hope you make your complaint Mel, these big companies think they can mess people around without apology!

Cheers Grego, i wont let em get away with it heheehe, the cheeky so & so tried to blame my account saying well its only yours we've had this problem with

, yeh yeh always my fault jinxed a/c lol, so nope didnt get away with that one, as im sure another company would love my custom LOL!!

SPUGGIE J · 20-02-2007, 13:06

I am waiting for a bunch of twallies at OnStream to get themselves orginised. Working shifts is a pain and I cant get anymore time of work or a 12 hour house sitter. So they will have to do the following 8am -10 am if I am backshift 6pm - 8 pm if I am backshift due to working 12 hours as of next week. Lets see how they like some pressure.

accymel · 20-02-2007, 13:10

True spuggie, like i explained to this manager is the fact that people have got lives [oh well time not wasted on them lol] that we have got better things to do with our time than wait for things not to turn up!! I said to him he wouldnt like it as wouldnt anyone else & the fact that they arrange these appointments with the customer then it should be done proper & adhered to!!

SPUGGIE J · 20-02-2007, 13:30

Very true and well done. Just waiting to see what bull I get of the lot doing my meter. Sadley I would lose the plot on the phone

so email is a god send.

shillelagh · 20-02-2007, 13:44

Dont bother about United Utilities - they are a waste of space. When mum died - i rang them up and explained that my mum had died and that i needed the name changing to mine and i needed a new payment card. That was in March last year. I got a new bill with my name on it in June. Since then i've written to them, emailed them and i've rang them numerous times and still not got a payment card. By the way one time i rang them they said i couldnt have a payment card because i didnt have a gas/electric bill with my name on it. I said well seeing as all the bills were in my mums name and that i havent had a bill since swapping them over then i wont have will i. How does a new customer who has only just bought a house go on then?

Im still angry now. And guess what i've just got my water bill for next year!!!