Waiting in for Nowt!

[accymel]

Dont you just love it that companies think people have nowt better to do than wait in......for nowt. Supposed to have had my meter changed this morning, so i wait patiently [patience not my strong point!], time elapses, so i ring the eleccy company only to discover that the job hadnt been booked with the meter firm only with my account

So waited in for nowt when i could of put my time to better use, well i complained with regard to that, so now my meter change is put back another fortnight of high un neccessary charges in eleccy cos of someone elses mess up, hopefully they will compensate for the error - will beleive it when i see it!

Now i know why i hate waiting in for things grrr

[Mick]

Well funny you should say this i had a letter from British gas they want to change my gas meter .
They said it was just to update it to a more modern meter and are coming on the 15th feb get this between 8am and 8pm and someone has to be in all day,
all i can say is they had better come on that date
they said it would only take 30 mins too , we will see

[WillowTheWhisp]

They like to be specific don't they Mick?

[chav1]

argos are just as bad if not worse

i paid for delivery of an item and booked a day off work to wait in for it and it never showed

after much argueing on teh phone i got argos to agree that they shoud compensate me a days wages/holiday that i wasted waitingt in for them but it never turned up and after hours on teh phone it was cheaper just to give up

a friend of mine got a glass top table from argos and they delivered it without the glass top assuring him that it would follow asap , 4 months later the table top still had still not turned up and argos had teh cheeck to say he coulnt return it as he had had it too long lol

[lancsdave]

Think yourselves lucky you haven't all got my boiler & landlord

[shillelagh]

Why dont you charge them for your time mel? They will soon move it then!!!

[chav1]

Originally Posted by lancsdave

Think yourselves lucky you haven't all got my boiler & landlord

whay what has mel done now ?

[Margaret Pilkington]

Originally Posted by mick

Well funny you should say this i had a letter from British gas they want to change my gas meter .
They said it was just to update it to a more modern meter and are coming on the 15th feb get this between 8am and 8pm and someone has to be in all day,
all i can say is they had better come on that date
they said it would only take 30 mins too , we will see

Don't hold your breath Mick...they made 3 appointments before they finally turned up.

[grego]

I know how you feel Mel, this day and age they should be able to give you a specific time, or at least am/pm.

[katex]

Originally Posted by mick

Well funny you should say this i had a letter from British gas they want to change my gas meter .
They said it was just to update it to a more modern meter and are coming on the 15th feb get this between 8am and 8pm and someone has to be in all day,

Don't even go there mick .. they have been trying to change mine for 12 months now, even sent me recorded delivery post .... which I had to rush around in my dinner hour into town to collect, course ya' don't know what it is do you ? and all extra strain and petrol, also to service my central heating system which I pay a king's fortune for ... not bin serviced for 2 years now !! Just can't arrange an appointement .. I GO TO WORK TOO !! Would not be fair to ask neighbour or brother to wait for them for me .. having said that, they will sometimes ring you from a mobile when they are on their way, so that you can come out of work .. well , no, sorry, but can't always do that.

Not arguing that some appointments can take longer than expected .. understand this .. as they don't know what they will find, but can at least 'guestimate' within 2 hours, and not to turn up !! .. blooming diabilocal.

They gonna' have to start working evenings as far as I am concerned .. know your customer base movements, that's what it is all about..

Phew ... exhale ... that's so much better ...

[SPUGGIE J]

I need to have my lecy meter change but there is an argument over who has the key for the box outside Scottish Power or the flippin council. I landed back today to a letter that said they would force entry as the meter change is a legal requirement. Now it aint my job to chase these plonkers but I am in the firing line and the answers I got about the keys if the right one is "if you can tell us when the meter is being changed we will be there and see if the key works" thats ok in theory but as others have said its 8 am to 8pm. The best I can ever get out of them due to shifts is 8 till 1 or 4 till 8 so cant win.

So much for customer service!!!

[Ianto.W.]

Gas board changed mine last Fiday as has been said the letter quotes"The work will be carried out between 8am and 5pm", it was, door opened 7.00am job started 4.15pm, I wasn't going anywhere, an odd one out, but these people must think our time is worthless and their time priceless! The meters are for mutual benefit not just yours, with lines of communication as good as we now have 8 hours is an unacceptable waste of time and money, just to save one party money.

[accymel]

Originally Posted by shillelagh

Why dont you charge them for your time mel? They will soon move it then!!!

Well they said they will compensate for the days loss, if i get it i'll eat my hat LOL

[SPUGGIE J]

Originally Posted by accymel

Well they said they will compensate for the days loss, if i get it i'll eat my hat LOL

Would that be after the hospital visit for the heart attack that such an action might give you? I am lucky to be in a position were I can use holidays at short notice and not loose out but what about those with families and maybe other commitments were are they supposed to fit into this sorry state of affairs?

[Mick]

Well its 2pm and we are still stuck here waiting for the gas people to come to change the meter.
This is at there request not mine .