yippee, true customer service isn't dead

jedimaster · 22-11-2011, 23:04

had a little spare time to kill earlier so took a trip over to THE RANGE at whitebirk.

poodling round the aisles we had a look at the christmas decorations as it's mini jedi's first christmas this year and although we've just moved in we are trying to make the effort to make it special. Anyhoo, we noticed a motorised santa's train set that goes round the base of the christmas tree. Thinking " I bet that's a bit pricey" we searched the aisles for it, to no avail. forgetting about it we picked up a few other (quite reasonably priced) bits and pieces and headed to the till. Halfway through "checking out" Mrs jedi suddenly remembered the train set and enquired if they still had any and how much they were. The assistant called over his colleague and asked the question and his colleague informed us that he was sure they still had some and promptly scuttled off into the store. he returned moments later with one in hand and informed us that they were £24.99, there were only a few left as they were selling like hotcakes and they had not had chance to replenish the shelves with the few they had left. Now Mrs jedi and myself had both agreed that this was a very reasonable price for the product and that that we thought it would be a great addition to the future christmas decoration collection. However as we did not have the required monetary amount readily available we stated that we hoped that they would still have one next week. Now here comes the good bit!

Assistant number 2 promptly replied, that's no problem sir if you'd like to give me your name, I will put it to one side for you and reserve it until next week! no deposit required or anything just very simple customer service. Something severely lacking in today's large chain stores.

Well done to THE RANGE!

garinda · 22-11-2011, 23:32

He's going to grow up spoiled.

Choo-festive-choo.

We had pine cones we'd collected, and painted white, round the base of our tree.

No costs.

No customer service up the woods.

cashman · 22-11-2011, 23:34

Only been yon once, couple of years back, got some good stuff n also some crap, so be wary what yeh buy jedi, couldn't fault the staff back then, they were very helpful, they did quite a bit of rooting around in store fer stuff we wanted, n were very pleasant about it, so fair do's in that respect, they kept the standard up seemingly.

davemac · 22-11-2011, 23:51

when I was a lad we were so poor I had to roast my own chestnuts

MargaretR · 22-11-2011, 23:54

In those days prescriptions were free and docs supplied the cotton wool 'snow'

jedimaster · 22-11-2011, 23:56

Quote:

Originally Posted by davemac

when I was a lad we were so poor I had to roast my own chestnuts

hmmm reminds me of a kevin wilson song!

jedimaster · 23-11-2011, 00:03

Quote:

Originally Posted by garinda

He's going to grow up spoiled.

Choo-festive-choo.

We had pine cones we'd collected, and painted white, round the base of our tree.

No costs.

No customer service up the woods.

are you sure this isn't your REAL identity!!!!

Tealeaf · 23-11-2011, 05:43

Quote:

Originally Posted by jedimaster

Well done to THE RANGE!

Surely the proof will come next week. What happens should you make the long trek over there, enquire about your reserved train set and then be met by the response 'Sorry, pal, we know nowt about it.....'?

jedimaster · 23-11-2011, 05:49

Quote:

Originally Posted by Tealeaf

Surely the proof will come next week. What happens should you make the long trek over there, enquire about your reserved train set and then be met by the response 'Sorry, pal, we know nowt about it.....'?

oh ye of little faith

jaysay · 23-11-2011, 10:07

Quote:

Originally Posted by jedimaster

oh ye of little faith

He's like that is our Tealeaf always looking to the negative never the positive

accyman · 23-11-2011, 19:02

Quote:

Originally Posted by davemac

when I was a lad we were so poor I had to roast my own chestnuts

when we were young we had to roast our mums

davemac · 23-11-2011, 20:40

Quote:

Originally Posted by jedimaster

hmmm reminds me of a kevin wilson song!

Who ?

davemac · 23-11-2011, 20:46

Quote:

Originally Posted by accyman

when we were young we had to roast our mums

we were that poor we couldnt afford a mum, I was brought up by sheep, baaaa the left we were poor, but very warm, and always had a lot of raisins.

I think ive lost the plot again i'm of to my darkened room

jedimaster · 23-11-2011, 20:53

Quote:

Originally Posted by davemac

Who ?

google him! santa clause you .... where's me ....... bike

davemac · 23-11-2011, 22:30

Quote:

Originally Posted by jedimaster

google him! santa clause you .... where's me ....... bike

I did, never heard of him before. . I heard the full tune on You Tube,( it passed me by completely, we never got to listen to stuff like that in the monastry)

thanks for the directions