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| Nightlife, Events, Days out To discuss events, nightlife, pubs etc.. in and around Accrington. Also days out and about, where to go, where have you been, let us know! |
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Welcome to Accrington Web! We are a discussion forum dedicated to the towns of Accrington, Oswaldtwistle and the surrounding areas, sometimes referred to as Hyndburn! We are a friendly bunch please feel free to browse or read on for more info. You are currently viewing our site as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, photos, play in the community arcade and use our blog section. Registration is fast, simple and absolutely free, so please, join our community today! |
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26-11-2010, 08:06
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#16 |
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God Member
 
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Re: Lily Maes cafe/bistro thing
A complaint that walks out the door still as a complaint is told to 100 people, a compliment is told to 10.....
That was the levels we were told when I worked the restaurant trade( and that was before the T'Interweb!. |
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08-12-2010, 15:11
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#17 |
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Full Member
Join Date: Sep 2010
Location: Oswaldtwistle
Posts: 197
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Rep Power: 135
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Re: Lily Maes cafe/bistro thing
I went when it first opened it was amazing!! we used to go every friday on our lunch from work...
however I took my Area Manager and Financial Development Area there and its was appauling... I rang to complain afterwards but I was informed the owner was out... Lost a customer in me anyway!! I was nore embarassd than anything!! |
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08-12-2010, 16:07
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#18 |
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Full Member
Join Date: Feb 2004
Location: Up a big 'ill
Posts: 101
Liked: 0 times
Rep Power: 2083
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Re: Lily Maes cafe/bistro thing
We used to frequent this cafe quite a lot, but we noticed that the food was different eveytime you got it, I.e missing stuff, so one week you'd get a lasagne, it would be really good it would come with a salad, balsamic dressing and a slice of GB, but then because it would be good next week you'd order the same thing, the salad would be scraggly and no dressing?
There are only so many times you can forgive a place for lack of attention to detail, and quality afterall thats essentially what makes you come back, friendly service should be an automatic given, P.s I noticed everything was cooked in EV olive oil, even the brekky fried eggs, yak!! EV is only for salads or bread...it was rank.
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08-12-2010, 17:42
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#19 |
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Resting in Peace
 
Join Date: Oct 2005
Location: Clayton-le-Moors
Posts: 10,551
Blog Entries: 3
Liked: 16 times
Rep Power: 11257
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Re: Lily Maes cafe/bistro thing
Must be doing ok though, they are applying for an extension:
11/10/0466 Full: Change of use of retail shop and land 16/11/2010 to rear to extend restaurant, removal of one 1PR door and installation of UPVC windows/entrance door 18 King Street Accrington BB5 1PR Mr Ian Gregg |
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08-12-2010, 17:48
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#20 |
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God Member
Join Date: Jan 2006
Location: SF/ Bay Area California
Posts: 4,002
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Re: Lily Maes cafe/bistro thing
is this the place that was involved in the sausage roll debate , seems to remember there was a bit of a 'disscusion' on here a couple of years back between Wynonie and the owner/chef
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08-12-2010, 18:04
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#21 | |
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God Member
Join Date: Oct 2006
Posts: 14,281
Liked: 995 times
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Re: Lily Maes cafe/bistro thing
Quote:
 http://www.accringtonweb.com/forum/f...aes-34186.html
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www.giftprint.co.uk - T-shirt printing & more |
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08-12-2010, 18:42
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#22 |
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God Member
Join Date: Jan 2005
Location: i'm on the edge of glory
Posts: 13,528
Liked: 214 times
Rep Power: 95231
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Re: Lily Maes cafe/bistro thing
lol Gregs
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When people walk away from you, let them go... It doesn't mean they are bad people, it just means their part in your story is over |
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08-12-2010, 22:03
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#23 | |
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Super Moderator
 
Join Date: Apr 2004
Location: On another planet.
Posts: 11,865
Liked: 1217 times
Rep Power: 144709
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Re: Lily Maes cafe/bistro thing
Quote:
 See they've still not completed that customer relations manual, Dave.
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