Consumer Protection from unfair trading regulations

banjoman · 24-06-2008, 21:22

Sorry for the long title.

New laws out which include the following as an offence :

/ Making an invitation to purchase products at a specified price without disclosing the existence of any reasonable grounds the trader may have for believing that he will not be able to offer for supply, or to procure another trader to supply, those products or equivalent products at that price for a period that is, and in quantities that are, reasonable having regard to the product, the scale of advertising of the product and the price offered (bait advertising).

/Making an invitation to purchase products at a specified price and then—
(a)refusing to show the advertised item to consumers,
(b)refusing to take orders for it or deliver it within a reasonable time, or
(c)demonstrating a defective sample of it,
with the intention of promoting a different product (bait and switch).

This really annoys me. Big adverts in the paper for a TV at £100 but they never have any.

/ Making persistent and unwanted solicitations by telephone, fax, e-mail or other remote media except in circumstances and to the extent justified to enforce a contractual obligation

WOOHOO ...Cold calling and Spam (although persistant may be difficult to prove).

/ Describing a product as ‘gratis’, ‘free’, ‘without charge’ or similar if the consumer has to pay anything other than the unavoidable cost of responding to the commercial practice and collecting or paying for delivery of the item.

/ Falsely stating that a product will only be available for a very limited time, or that it will only be available on particular terms for a very limited time, in order to elicit an immediate decision and deprive consumers of sufficient opportunity or time to make an informed choice.

Royboy39 · 24-06-2008, 21:35

Quote:

Originally Posted by banjoman

Sorry for the long title.

New laws out which include the following as an offence :

/ Making an invitation to purchase products at a specified price without disclosing the existence of any reasonable grounds the trader may have for believing that he will not be able to offer for supply, or to procure another trader to supply, those products or equivalent products at that price for a period that is, and in quantities that are, reasonable having regard to the product, the scale of advertising of the product and the price offered (bait advertising).

/Making an invitation to purchase products at a specified price and then—
(a)refusing to show the advertised item to consumers,
(b)refusing to take orders for it or deliver it within a reasonable time, or
(c)demonstrating a defective sample of it,
with the intention of promoting a different product (bait and switch).

This really annoys me. Big adverts in the paper for a TV at £100 but they never have any.

/ Making persistent and unwanted solicitations by telephone, fax, e-mail or other remote media except in circumstances and to the extent justified to enforce a contractual obligation

WOOHOO ...Cold calling and Spam (although persistant may be difficult to prove).

/ Describing a product as ‘gratis’, ‘free’, ‘without charge’ or similar if the consumer has to pay anything other than the unavoidable cost of responding to the commercial practice and collecting or paying for delivery of the item.

/ Falsely stating that a product will only be available for a very limited time, or that it will only be available on particular terms for a very limited time, in order to elicit an immediate decision and deprive consumers of sufficient opportunity or time to make an informed choice.

Who's law is that....ours or theirs?

Mancie · 24-06-2008, 21:55

I'm getting a touch fed up with all this talk about Consumer Protection from unfair trading regulations.
Round my way they are on about it all the time!

Studio25 · 27-06-2008, 21:33

Quote:

Originally Posted by banjoman

/ Falsely stating that a product will only be available for a very limited time, or that it will only be available on particular terms for a very limited time, in order to elicit an immediate decision and deprive consumers of sufficient opportunity or time to make an informed choice.

That last one is fairly significant for us. Our biggest competitor (rhymes with "denture") is renowned for telling customers that if they don't buy the image at that viewing, it gets deleted. They won't be able to do that any more.