Denplan have called me back- They have been unable to contact my dentist (well they wouldn't do, would they - he will be on a cruise!)
They say that since my dentist's instructions (per answering machine) are to get Nhs emergency treatment - that is what I should do.
I told them that I have - and have been DISOWNED.
Denplan now say that the Accy Vic clinic IS open from 2pm to 6pm today and that their previous advice to me that it isn't, was just their way of trying to 'fob me off'
I point out that I have been in this position before and that they (Denplan) refused to refund me the cost of the NHS treatment I had then. They say 'your dentist should have refunded you'. At that time I had left the NHS receipt with him and he has made me no refund.
At this point I am getting seriously annoyed (it does take a lot but I am getting there!!!)
I then threaten to cancel my Denplan direct debit but she starts to get uppity and says that I should discuss it with my dentist with whom the contract is (not them)
So now I have to phone Accy Vic emergency dental service after 2pm and hope they can offer me an appointment.
This saga of lack of dental care has been problematic for me for the past 4 years whilst my teeth have been going down like ninepins. I have been on an NHS waiting list for 10 months now because the £16 a month is a bit much to pay for the 8 teeth I have left. My Denplan dentist originally supplied me with a partial denture - cost £60 - and has charged me an extra £60 every time another tooth has been added (said 'lab fees' were not covered by my Denplan payments).
When it got to a stage earlier this year when I needed a replacement upper instead of just an add on tooth, I went to a specialist dental lab at Whitefield and paid £3,200 for dentures. (the partial denture from my Denplan dentist never fitted right)
I will be cancelling Denplan direct debit as soon as I have had this extraction - I dont care who does it - just want it done
Thanks for your sympathy -- Is there a dentist in the forum?