Help needed in writing a letter of complaint please

[Neil]

Where did you buy it from?

[Roobie]

To guarentee getting sommat free, get your kids to write it. I remember when I was little, about 8 or something, my parents were wallpapering our study, and the paper was crap. Kept peeling back off and splitting. I'm a very sensitive soul and was really mad that it had upset my parents!
Anyway, so unbeknown to my parents, I wrote a letter to the company telling them how disappointed we were and that it had ruined a day's decorating and a lot of money. Must have sounded like an 8 year old cause they sent us £100 worth of vouchers! Sweet.
A cunning plan x

[AccyLass]

Originally Posted by Roobie

To guarentee getting sommat free, get your kids to write it. I remember when I was little, about 8 or something, my parents were wallpapering our study, and the paper was crap. Kept peeling back off and splitting. I'm a very sensitive soul and was really mad that it had upset my parents!
Anyway, so unbeknown to my parents, I wrote a letter to the company telling them how disappointed we were and that it had ruined a day's decorating and a lot of money. Must have sounded like an 8 year old cause they sent us £100 worth of vouchers! Sweet.
A cunning plan x

Awwww two 2 yr old's writing How sweet!

Doubt they'd get what they were trying to say tho lol

[emzy]

Originally Posted by Neil

Where did you buy it from?

I bought it from Homebase, cant see any problem in returning it but its just what it did that has bothered me. I know when I take it back I WILL get my money back



And get my kids to write it??? They will just scribble, dont think it will get me anywhere, might ring them and put them on the phone though, the operator will be very confused, they conversation from my two would go something like "Hiya, yeah, yeah, yeah, get down, yeah, yeah, mummy, papa, yeah, yeah, seeya, b'bye"

[Roobie]

well, sure, obviously if you've got toddlers it isn't going to work!

[lettie]

I have only ever written 2 letters of complaint, both of which involved holidays... I was compensated on both occasions..(and quite rightly so)

My advice would be :-
1) Address your letter to the most senior person in the organisation, the Chief Exec with a copy to the Customer Service Manager.

2) Make it clear that this is a letter of complaint.

3) List your complaints/the faults, and stick to the facts.

4) Send photographic proof if necessary.

5) Be polite and reasonable in your letter, (do not slag anyone off).

6) Make it clear that you will not use their company/airline/product again unless they can give you a reason to do so.

This is what I've done on both occasions and it has worked ok for me. Good luck.

[emamum]

Originally Posted by emzy

I bought it from Homebase, cant see any problem in returning it but its just what it did that has bothered me. I know when I take it back I WILL get my money back



And get my kids to write it??? They will just scribble, dont think it will get me anywhere, might ring them and put them on the phone though, the operator will be very confused, they conversation from my two would go something like "Hiya, yeah, yeah, yeah, get down, yeah, yeah, mummy, papa, yeah, yeah, seeya, b'bye"

yak yak, meow, BAAAAAH!! (evil sheep)

[emzy]

Thanks for all your help.

My "wounds" are healing slowly, they might have started to heal quicker if jack hadn't figured out that he gets an "Ouch" every time he pokes them!

[emzy]

Originally Posted by emamum23

yak yak, meow, BAAAAAH!! (evil sheep)

and nag, nag, nag of course

[mickmc]

I agree with Lettie - I always start at the top & work down - always find that customer service dep't don't exist to seriously help you, more often its to prevent them upstairs from finding out whats going on

Every time I have used this method it works wonders; as can also be testified by my daughter, a member of AccyWeb too, who followed my advice and got results

And to help Flymo are owned by Husqvarna, the CEO is called Bengt Andersson and their address is Box 30224, SE-104 25, Stockholm

[emzy]

Originally Posted by mickmc

I agree with Lettie - I always start at the top & work down - always find that customer service dep't don't exist to seriously help you, more often its to prevent them upstairs from finding out whats going on

Every time I have used this method it works wonders; as can also be testified by my daughter, a member of AccyWeb too, who followed my advice and got results

And to help Flymo are owned by Husqvarna, the CEO is called Bengt Andersson and their address is Box 30224, SE-104 25, Stockholm

Oooooh, now that maight help me, thanks very much for this info