MSN Messenger Help

[Lolly]

My MSN Messenger has disappeared! When I switch on my computer it normally comes up, but now all i'm getting is this message:

MsnMsgr.exe Bad Image
The application or DLL C:\WINDOWS\System32\SensApi.dll is not a valid Windows image. Please check this against your installation diskette.

You can't even go into the Start Menu and open it through there it just doesn't even attempt to load up. This message also comes up when i'm trying to open a game, although the game does play fine once you've pressed ok. Also at the same time, my Internet Explorer died aswell. You could only go on websites that were on my Favourites, the Google Toolbar disappeared and you couldn't use the address bar. I don't know if these are related.

I'm now using Firefox, and its working fine, although I have no idea how to use Firefox! lol.

Should I just try and download messenger again?

TIA

[AccyLass]

I think I would probably delete it through Add/Remove Programs
Then download it again

[Lolly]

Ok. So I've now removed the original from my computer, and downloaded it again, it downloads but when you try to lauch it that bloody message comes up again!! So I then tried to download an older version and its the same! I just can't understand it!?!!??

[AccyLass]

I have found this:
Error messages on my lap-top
Scroll to #6
Looks a bit complicated for me tho

[Lolly]

Ooh i don't know about that! It does look complicated, i don't want to start messing with stuff that i have no idea what it is! lol.

[Lolly]

Oh God! Its doing my head in I need messenger!!! Does anybody have the slightest idea what is wrong?

[pam1]

you my be behind a fire wall.

[Retlaw]

Its OK removing programs that have been downloaded, but not good practice to download again, before doing a registry defrag, you'd be surprised at how much is left behind after a removal.

After removing, just use explorer to look at the original directory, I bet you find its still there and not fully empty, as well as all the bits of spyware and other junk in the registry. Some programs are on a 30 day trial try removing them, and then download again, it will tell you your free trial is over, how does it know, because its in the registry.

Walter.

Originally Posted by Lolly

Ok. So I've now removed the original from my computer, and downloaded it again, it downloads but when you try to lauch it that bloody message comes up again!! So I then tried to download an older version and its the same! I just can't understand it!?!!??

[entwisi]

It seems you have a virus. YOu need to ensure your AV software is fully updated and run it. If it doesn't find it then you might need to try another one. There are a number of free ones that you can work your way through. Or you can follow teh instructions on that post. editing the registry isn't for the faint of heart as you can make a real mess of your PC. However if you follow the instructions to the letter I see no barrier to doing it properly.

You could in the meantime try using GAIM or Trillion which are other clients that allow you to use MSN. You do need to sort the initial problem though as you have no idea if you have a keylogger sending all your passwords home or not.

[mez]

lolly i had a simalar problem in february, 08, it just wasn't able to sign in & kept getting an error message but the message was not on the b list, so i sent them an e-mail & recieved an e-mail back within 24hrs & was back on messenger within 20mins of getting it ........go into trouble shoot on messenger when you get your error message & follow through as i did . hope this helps ....mez x

[Lolly]

Mez, I can't even get to the point of Troubleshooting. Messenger doesn't come up at all. Just that error message.

[JJ_]

Hi Lolly, I know it doesnt help much with your problem but until you can sort it out and to stop you getting msn withdrawel symptoms go to a webpage called ebuddy.com, you can access msn from there....its good having teenagers that are in the know lol