tiscali error message

[tadah]

Anyone shed any light on why my internet connection diconnects sometimes for around 40 seconds then reconnects and does this several times but not every day. Ive attaced a picture of the error message i get if it helps...

[entwisi]

your line looks like it is being dropped. Check you have microfilters on all phones etc. do you have the BT call minder service or call waiting? as this can cause the issue as it gives a stuttering dial tone.

[tadah]

Originally Posted by entwisi

your line looks like it is being dropped. Check you have microfilters on all phones etc. do you have the BT call minder service or call waiting? as this can cause the issue as it gives a stuttering dial tone.

Yeah i have filters on all phones. I dont think we have either to be honest. It happens randomly not when someone calls etc.

[accymel]

Originally Posted by tadah

Yeah i have filters on all phones. I dont think we have either to be honest. It happens randomly not when someone calls etc.

Could it be a drop cos of Tiscalli themselves ??? Wanadoo used to do it now & again, so that muggins would have to ring expensive tech line

[tadah]

LOL that wouldnt suprise me either.

[magpie]

This error usually means there is a problem receiving the Broadband signal at your modem. An error 680 / 619 would usually also mean you do not have a solid green ADSL light on the modem. This can be resolved by following these steps:
Ensure you have checked the following:
Does your telephone Work? (if not you may have a fault with your telephone line)
Is the cable from the modem to the filter secure at each end?

If, after checking the above points, you are still not seeing a solid green ADSL light, we need to look at how you have the modem and filters attached to the telephone line in your house. Please Click Here

Error 680 and both modem lights are solid green
If the modem installation seems successful and you have two solid green lights on your modem but are still receiving the error message- 680: No dial tone, then:

If you have an internal 56k modem please disable the modem as follows

Right click on the My Computer Icon on your desktop and then select Properties
If you have a Device Manager tab along the top select this, otherwise select the Hardware tab along the top and then click on the Device Manager button
In the Device Manager click on the + sign on the Modem selection and then...
Identify and right click your modem icon and select Disable / Properties and then Disable in this Hardware Profile
After you have completed this, close down the Device Manager and then restart your computer and try to reconnect to the Broadband connection.
If this does not resolve your problem please call the Tiscali Broadband Helpdesk on 08707442922 to test your phone line


BUT I bet the problem is at their end.... I used to get that all the time.

[tadah]

Cheers for that magpie will let you know if it helps.

[harwood red]

I sometimes get that tadah but as you say not every day. i think it's a tiscali thing and not your computer to be honest

[WillowTheWhisp]

I used to get that in the olden days when I was on aol. They used to insist it was a fault with my phone line - BT used to insist that it wasn't.