Damm you Dell!! or actually Well Done!!!!!!

[entwisi]

just bought a new laptop and decided that as I have no real use of windows I would attempt to get a refund for teh Vista that came bundled. Armed with hours of reserach of how people had fought long and hard to get it refunded I picked up the phone ready for a fight.

American voice
"Let me put you through to a colleague who can help you Sir"

Irish voice

"I believe you want to return your Vista for refund"

me

"yes, as it says I can in teh EULA"

Irish bloke

"thats not a problem, I'll get it credited back to your debit card Sir, Anything else I can help you with?"

me

<fx: dumbstruck>

"No, thats brilliant, Thank you!"


So WELL DONE DELL!!!!!!!

[BERNADETTE]

Nice to hear of a happy outcome without having to fight the company involved.

[jaysay]

I have got my last two computers from DELL and have found them very obliging and helpful, but the thing is I've only rung them twice in 5 years and my enquiry was dealt with very quickly, I can recomend DELL to anyone

[MargaretR]

Dell once phone talked me through a reformatt which took most of a day.
I was crafty and used a freephone number from 'SayNoto0870'

[onlyme]

Dell were notorious for bad post sales a few years ago, so they have been fighting to sort that, especially after the battery fiasco of a couple of years ago

Of course the return of Michael Dell has also helped.

[entwisi]

for additional info

shoved a Ubuntu 8.04 disk in, installed in 25 mins, all working including wifi, sound, native res screen picked up automagically, built in memory card reader, in fact everything I can see any use for is all up and working.

I have installed the non GPL Nvidia 3D drivers so have full acceleration available which took about 3 clicks and 2 mins, no discs or anything.

Only got to test the firewire card and the bluetooth

[MCR ADIM]

how do they know that you are not using it though becuase i got a dell laptop recently and got vista disc's for it just incase anything goes wrong, so did you not have to send the disc's back or anything. and yes i would recommend dell to anyone

[entwisi]

I asked him where to send teh discs and he said I didn't need to bother. All I can assume is that they enter my license code with Microsoft and it would then be marked as not valid for updates etc.

I'm not tempted either way though

[Neil]

So how much did they credit you back?

[Loz]

Very refreshing to see a Company involved with PC's to be so helpful, normally get so much hassle from them over the slightest complaint.

[Margaret Pilkington]

It is good to hear of someone getting their money back for something they can't use.

[chemicalyimbalanced]

How much did ya get for it entiwisi, was it worth doing?