laptop help

[broadhurst7173]

my daughter dropped her laptop today and it wont start up just says disc read error press ctrl, alt and del, we have tried this but just comes back with same message, does any one know if its going to be an expensive repair, thank you.

[churchman phil]

Try starting up in Safe Mode - I think you need to press F10 as soon as you switch it on.
If not I'm sure someone will correct me!

Other than that it may be dead.....

[Royboy39]

Put your question in the Tec section and one of our Guru's will help you.

[Nickelson]

Yeah, is the laptop in under warentee you might be coverd

[entwisi]

If it was powered up when dropped it probably means teh Hard disk is knackered. they are quite resilient when powered down but when actually running all hard disks are fragile as eggs.

you can check teh rest of teh laptop is OK by using a live CD from teh likes of UBUNTU. download teh disk and burn it or if your local and can pick up a disk I'll make one for you.


If teh rest of teh lappy is OK then a new disk is anyting from about £40 upwards. you would of course need to reinstall everything but I 'might' be able to save data thats on it if you haven't backed it up. PS I have yet to see a local computer shop(or PC World fopr that matter) that have any idea on data recovery so please don't trust what they say if there is anything of value on that disk.

[broadhurst7173]

thank you everyone, f10 didnt work and still the same. there wont be anything important on there she is autistic and just messes about on it, but she did buy it with her own money from the shop in darwen that was recomended on here.

[Royboy39]

Originally Posted by broadhurst7173

thank you everyone, f10 didnt work and still the same. there wont be anything important on there she is autistic and just messes about on it, but she did buy it with her own money from the shop in darwen that was recomended on here.

Which shop in Darwen?

[Margaret Pilkington]

You might be able to claim for the laptop on your 'contents' house insurance.
I had an accident with my digital camera earlier this year......when I checked the insurance policies I found that I could claim for the damage

[entwisi]

I might have a small HD that we could recover it with. PM me the laptop specification/name/model.

Won't be owt flash but would work.

[Lilly]

Originally Posted by Margaret Pilkington

You might be able to claim for the laptop on your 'contents' house insurance.
I had an accident with my digital camera earlier this year......when I checked the insurance policies I found that I could claim for the damage

I was just going to say that, Margaret.

I have claimed on my home insurance for a laptop in the past.

Hubby was taking it upstairs when he dropped it and it fell all the way to the bottom of the stairs.

They sent someone to collect it, had a look at it, decided it could not be repaired and issued a replacement quickly and without fuss.

[broadhurst7173]

this is all beyond me, it says on the back toshiba tecra m2 model no. ptm20e 4mp 1g 7d its got wifi but dont understand any of it, the shopwe got it from is sell me something ltd, darwen.

[Royboy39]

Originally Posted by broadhurst7173

this is all beyond me, it says on the back toshiba tecra m2 model no. ptm20e 4mp 1g 7d its got wifi but dont understand any of it, the shopwe got it from is sell me something ltd, darwen.

Take it back to him and explain what happened............He is one of the more honest traders you will meet......If it can be fixed he will tell you.

[Margaret Pilkington]

If it can't be fixed...try the insurance.

[broadhurst7173]

thank you everyone, will take it back tomorow when i get a free minute, if not will try my insurance, apprciate your replies.

[mez]

yes john at sell me something is an ok bloke, see what he has to say first, worth a try, good luck.