pc salesmans white lies

Ianto.W. · 27-08-2007, 18:56

I went to by a new pc for my grandaughter,but did not want windows vista, as we all know it is bad news, the salesman said it is ok now they have sorted it, on explaining my requirements being disabled I did not want any hassle at home, "will it work with my 'orange livebox running 2 other pcs on windows xp" answer "certainly, sir buy this that and the other, plug in and away you go"3 days later after countless phone calls to the 'magic ' helpline the truth emerges he the salesman told you a white lie. £500 quid for a bag of crap that st peter could not make work I am lumbered with it if anyone has not guesed the stores name, it ends in world,you have been warned, if you want the liars name pm me by all means.

entwisi · 27-08-2007, 19:35

Take it back, not fit for purpose based on the requirements you gave him.

Full refund due under teh Sale of Goods act.

BERNADETTE · 27-08-2007, 22:14

Quote:

Originally Posted by entwisi

Take it back, not fit for purpose based on the requirements you gave him.

Full refund due under teh Sale of Goods act.

Ian has asked me to post this reply for him as he isn't to well at the moment. The point he was trying to get across is that these sales people should not get away with pulling tricks like that, Ian is no expert on computers but he did ask all the relevant questions and recieved positive replies back from the salesman. Now picture it a young girl desperate for a pc of her own and what do you get? A grand-dad who is the best thing since sliced bread when he buys said computer. The same grand-dad now looks like the devil himself because the advice he was given is incorrect. How many more kids have been disappointed in the same way? We will be getting in touch with people who sold it to us and shall be demanding our money back.

garinda · 27-08-2007, 22:46

As Entwisi has already said, under the Sale of Goods Act 1979, goods have to be as described when purchased.

Clearly this isn't the case, and you are entitled to a full refund.

Sale of Goods Act Quick Facts - BERR

BERNADETTE · 27-08-2007, 23:17

Quote:

Originally Posted by garinda

As Entwisi has already said, under the Sale of Goods Act 1979, goods have to be as described when purchased.

Clearly this isn't the case, and you are entitled to a full refund.

Sale of Goods Act Quick Facts - BERR

And I intend to get one plus what was paid to the computer fella when we thought fault was ours!!

garinda · 27-08-2007, 23:23

Quote:

Originally Posted by BERNADETTE

And I intend to get one plus what was paid to the computer fella when we thought fault was ours!!

I think you should make a fuss, and you should be compensated.

I know you both have a lot on your plate, but good luck.

BERNADETTE · 27-08-2007, 23:26

Quote:

Originally Posted by garinda

I think you should make a fuss, and you should be compensated.

I know you both have a lot on your plate, but good luck.

Thanks Garinda will pm you later in the week with more news

entwisi · 28-08-2007, 12:09

please post back here so we can all see how you get on. If you want any technical help or 'jargon' explainibg etc, feel free to ask

BERNADETTE · 28-08-2007, 13:11

Quote:

Originally Posted by entwisi

please post back here so we can all see how you get on. If you want any technical help or 'jargon' explainibg etc, feel free to ask

We are sorted thank god. We have had somebody in and he found a link to make Vista talk to anything!! Anybody having any problems can get in touch CNG Solutions 08700422245. There is a website based in Accrington if anybody wants to visit, don't know how to put the link up. Thanks for your offer of help Ian it is much appreciated will pm you if we need any advice.

entwisi · 28-08-2007, 14:50

If you had a copy of the link in your history I'd like to see it as this is something that has affected quite a few people. I last looked for solutions a few weeks ago and there was nothing forthcoming even from Microsoft Technet

BERNADETTE · 28-08-2007, 15:08

Quote:

Originally Posted by entwisi

If you had a copy of the link in your history I'd like to see it as this is something that has affected quite a few people. I last looked for solutions a few weeks ago and there was nothing forthcoming even from Microsoft Technet

I'll get Ian to get in contact he knows more about it than me. You will just have to be patient as he isn't to perky but as I say I will do my best to get any info we have to you.

Royboy39 · 28-08-2007, 17:26

Quote:

Originally Posted by BERNADETTE

I'll get Ian to get in contact he knows more about it than me. You will just have to be patient as he isn't to perky but as I say I will do my best to get any info we have to you.

Here is the link Berny

CNG Solutions ( TECHNOLOGY )

BERNADETTE · 28-08-2007, 18:05

Quote:

Originally Posted by Royboy39

Here is the link Berny

CNG Solutions ( TECHNOLOGY )

Thanks Roy, hope it is useful to anyone having problems.

BERNADETTE · 29-08-2007, 10:27

Quote:

Originally Posted by entwisi

If you had a copy of the link in your history I'd like to see it as this is something that has affected quite a few people. I last looked for solutions a few weeks ago and there was nothing forthcoming even from Microsoft Technet

Can't really tell you anymore than what I have done sorry. The engineer who sorted it for us spent all weekend looking for the solution and luckily for us he got there in the end, it saved us the hassle of taking the damm thing back.

entwisi · 29-08-2007, 11:40

I'd have still taken it back TBH, Vista is quite simply a stinking great pile of poo (this is of course my humble opinion)

I'm actually trying my best to stay away from helping people with Vista problems because quite often there isn't a solution. On top of that it runs like a dog on even quite decent hardware.