Sat nav

[jackyalex]

Last month my navman f20 lost its voice well you can only just hear him, i decided to send an email to navman to find out what could be wrong as its only 8 months old, well i have just recieved an email from them telling me they are sending out a pre-paid padded envolope to return just the device and nothing else and they will return it to me, what my question is.... am i going to get a reconditioned one back or are they going to fix my satnav and return it, whats the chances that im going to get mine back as i dont want a secondhand recon satnav i want mine fixed as ive only used it twice and it still has the screen film on it, has anyone else had to return anything and got the same one back or a recon instead ?

[blazey]

Originally Posted by jackyalex

Last month my navman f20 lost its voice well you can only just hear him, i decided to send an email to navman to find out what could be wrong as its only 8 months old, well i have just recieved an email from them telling me they are sending out a pre-paid padded envolope to return just the device and nothing else and they will return it to me, what my question is.... am i going to get a reconditioned one back or are they going to fix my satnav and return it, whats the chances that im going to get mine back as i dont want a secondhand recon satnav i want mine fixed as ive only used it twice and it still has the screen film on it, has anyone else had to return anything and got the same one back or a recon instead ?

I sent my mobile phone back once because the microphone went in it and I got my phone back. Nothing had been wiped off it or anything. That was a nokia phone from the o2 shop.

[jackyalex]

You got your own mobile back then, thats good, i hope that i get my satnav back and not someone elses

[derekgas]

I sent a sat nav back to navman, it had broken, the screen was giving an error message and would not load anything at all, they told us to send it back (it was 10 months old), we did, and they sent a voucher towards a new one (the old one wasn't being made any more) for the value of the original, in the meantime the vastly upgraded model was only the same price as the original, so bought the upgraded one (navman 40i), have another one as well, both are used daily, all day and no trouble, navman seem to be all that you would want in customer service.

[jackyalex]

Originally Posted by derekgas

I sent a sat nav back to navman, it had broken, the screen was giving an error message and would not load anything at all, they told us to send it back (it was 10 months old), we did, and they sent a voucher towards a new one (the old one wasn't being made any more) for the value of the original, in the meantime the vastly upgraded model was only the same price as the original, so bought the upgraded one (navman 40i), have another one as well, both are used daily, all day and no trouble, navman seem to be all that you would want in customer service.

Thats good that you got a voucher, you would think they would just send you a new one themselves though, but you got a better one in it place which is good. the only problem i have had is the phone number on their website doesnt exist and it has taken them a while to get back to us via email, but hopefully we will get it sorted, i wouldnt mind an upgrade though

[MITZY]

I once took a phone back to o2 shop in Accy cause it wouldn't charge properly I got a brand new phone, phone charger and they put me £10 credit on for the inconvenience, they also put all my info off my old phone then showed me whilst they deleted everything afterwards.

[Margaret Pilkington]

My daughter sent a faulty sat nav back to the manufacturer and it was the same one that came back.

[jackyalex]

Originally Posted by Margaret Pilkington

My daughter sent a faulty sat nav back to the manufacturer and it was the same one that came back.

So they do repair them , i was hoping that they did and send you your own one back, its just you hear stories of people getting a reconditioned item in its place and who knows what was wrong with that one in the first place or if it had been dropped a few times, my satnav is marked with a uv pen with my details on it, only problem is i dont have a uv light

[K.S.H]

Originally Posted by jackyalex

My satnav is marked with a uv pen with my details on it, only problem is i dont have a uv light

I have one if your in doubt when you get it back

[yerself]

I have an older model of sat-nav, the wife and a road atlas. This model also occasionally loses its voice and stops talking, usually after being criticised for issuing wrong directions. Anyone any ideas where I could get this one repaired?

[K.S.H]

Originally Posted by yerself

I have an older model of sat-nav, the wife and a road atlas. This model also occasionally loses its voice and stops talking, usually after being criticised for issuing wrong directions. Anyone any ideas where I could get this one repaired?

You don't repair them, there disposable items

The map will be recyclable though


I'm gonna get some flack for that

[Margaret Pilkington]

I suppose that is on a par with my 1943 model dishwasher called Dave.......I'd trade it in but I would get nowt for it.

[buttonsmum]

Just make a note of the serial number then you know for sure.

[derekgas]

Originally Posted by buttonsmum

Just make a note of the serial number then you know for sure.

Haha, I hope that wasn't addressed to Margarets post.lol.

[Retlaw]

You could always trade her in for two twenty year old nubile blonds.
You might not live long, but you would die happy.
Retlaw.

Originally Posted by yerself

I have an older model of sat-nav, the wife and a road atlas. This model also occasionally loses its voice and stops talking, usually after being criticised for issuing wrong directions. Anyone any ideas where I could get this one repaired?