Online Club Shop

fatgaz182 · 24-05-2008, 16:53

Certainly a let down, after ordering items on the 15th April, I still have'nt recieved anything! I ring the club almost everyday to be told I will be rang back....... and never are, they have been 'chasing' the parcel for nearly a week now, first I got no answer from the emails and fobbed off on the phone so I'll probably have to find time to get over to Accy and see how they will deal with me face to face, if anybody from the club is reading this it is pathetic and if I had known this was going to happen, I'd never have ordered a season ticket, If this is how it works at the club then how do fans from further afield get treated?? No wonder we can't pull in new fans????

steeljack · 24-05-2008, 18:38

Your posting doesn't really surprise me , I emailed the club nearly a year ago and am still waiting for an answer . Seems anything requiring a bit of extra effort is a lost cause.
see attached thread http://www.accringtonweb.com/forum/f...hop-31735.html

darrener · 25-05-2008, 08:30

fatgaz you should visit shop in person, so you can see whats available. Never order anything and never pay in advance. the lad in shop never ever rings back or answers e mail queries. he must have far too much work on

Haz66 · 25-05-2008, 10:19

It must all depend on who you are e-mailing at the club because i`ve e-mailed them a few times of late and always had a very quick response, but none was the club shop.

Tin Monkey · 25-05-2008, 20:32

Forever tinpot. Nothing ever changes and it sickens me.

DAV007 · 25-05-2008, 22:33

Not being funny - but the club shop cant be doing much business this time of year.

When i rang the club recently to speak to Rob Heys, he was not available so I left my details with some girl.

The following day Rob phoned me back.

Wynonie Harris · 25-05-2008, 22:40

If anyone has queries/problems, their best bet is to phone or email Rob. He's always responded to my enquiries and a couple of times he's gone above and beyond the call of duty!

darrener · 25-05-2008, 22:57

is there not a full time employee in the shop, who should sort out all problems and answer queries promptly? evidently not

Blackburn Stanley · 01-06-2008, 12:33

Quote:

Originally Posted by darrener

fatgaz you should visit shop in person, so you can see whats available. Never order anything and never pay in advance. the lad in shop never ever rings back or answers e mail queries. he must have far too much work on

If thats true its very sad. If I never rang customers back or answered email enqueriers a) my company would would lose money and b) I would be sacked!

What are they really doing all day at the club shop - they can't be swamped with orders???

DAV007 · 02-06-2008, 18:25

how long can you expect to wait for ebay items?

Tin Monkey · 02-06-2008, 18:36

Quote:

Originally Posted by DAV007

how long can you expect to wait for ebay items?

It depends on who the seller is. Reputable sellers will post as soon as payment is received/cleared, but if it's Stanley you've been dealing with it could be weeks or even months. That's the sad truth.

DAV007 · 02-06-2008, 19:07

to be fair i took a week to pay - but my cheque was cleared over a week ago and no sign.

Blackburn Stanley · 02-06-2008, 19:12

Quote:

Originally Posted by DAV007

how long can you expect to wait for ebay items?

I would say no more than three days. I normally post mine out within 24 hours - unless its a bank holiday weekend - then they are sent within 48-72 hours. Thats sellers on Ebay should work.

If I was a buyer and never heard back from the seller within say a week I would report them to Ebay and Paypal (if that was how payment was made).

fatgaz182 · 02-06-2008, 22:40

My Shirt Came the day after FE pulled out of the sponsership!!!

Wynonie Harris · 03-06-2008, 07:23

Quote:

Originally Posted by fatgaz182

My Shirt Came the day after FE pulled out of the sponsership!!!

Don't worry about the FE logo. Just put it in the wash and it'll be gone!