Asian Call Centres

Busman747

Busman747

Always EVIL within us
Tackler
One of my pet hates is to call a company or tech support line and get through to some guy (sexist, better add "gal") in India or Pakistan that speaks poor English and has no idea what you are on about unless it is on his script.

Am I alone in cringing when an Asian voice introduces himself as Alan or Colin?
Have you ever come across someone like THIS??

What do you think of the companies that use call centres from abroad?
 
Busman747 said:
What do you think of the companies that use call centres from abroad?
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As a customer I dislike them.

As a share holder I love 'em.

The result of Thatcher's free market economy in my humble opinion.
 
have a real dislike of them cos ive had some real grief trying to understand one recently and it was made worse by the fact that i'm as deaf as a doorpost and they spoke very low as well as not very clear,and they didnt understand me too much it was total chaos.
 
I briefly worked for local Accrington firm Airtours before being pastured out.

Their wages department was in India and trying to get them to post my P45 to Ossy was a bloody nightmare.

Yes. OOOOOOOOO-SSSSSSSSS-WWWWWW-AAAAAAA-LLLLLLLLL-DDDDDDDDD, etc., etc.
 
garinda said:
As a customer I dislike them.

As a share holder I love 'em.

The result of Thatcher's free market economy in my humble opinion.
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Would you prefer it to be a complete state monopoly where you have no choice but to be with that one company?

Yeah asian call centers annoy me because I can't understand them half the time. I try to stay away from companies that use foriegn outsourced support.
 
Cyfr said:
Would you prefer it to be a complete state monopoly where you have no choice but to be with that one company?
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Did I say I would?

No.

Don't see red everywhere you look.:D

Like I said, ethics and annoyance aside, as a shareholder I'm laughing.;)
 
Not really :p I'd be less inclined to join a company that had an outsourced support center.. so less customers = less profit ;)

Swings and roundabouts :p
 
Sorry but my complaint is doctors who cant speak fluent english.. if they cant speak it and cant understand me then how are they best going to help me.. I should have at least the ability to converse with the person about to save my life.. far more important than saving my computer....

Yes I know... a doctor who cant speak english is better than no doctor when ya need one ...

Any doctors reading.... only joshing guys... please dont hold a grudge :)
 
Cyfr said:
Not really :p I'd be less inclined to join a company that had an outsourced support center.. so less customers = less profit ;)

Swings and roundabouts :p
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Who did you book your holidays with?
Who do you bank with?
Do you know exactly where each company you ever deal with resource their staff?

I don't.
 
Busman747 said:


Am I alone in cringing when an Asian voice introduces himself as Alan or Colin?
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My husband's name was Colin and my son is called Alan. Your point is......? :D

No, I know exactly what you mean. The last one I had was "Nigel". I did, however, have the need to speak to a technical guy at T-Mobile recently. His name was Gareth and, I was relieved to find, he was actually Welsh (I had feared the worst). What's more he sorted out my voicemail problem where all others had failed. A family member had to speak to someone about a computer problem and got a bloke in Bombay. After half an hour on the phone, neither of them was any the wiser. It's ridiculous.
 
I don't book holidays,
I use Cheshire Building Society,
I know that they're located in England, as I say, if they're not I look to ditch that company because outsourced support is often VERY poor, based on my own experiences.
 
The worst call centre I have to deal with is Goldfish in Glasgow.

I lived up there and can't understand some of them.
 
:) do you also know that when you ring hyndburn borough council,s housing office re rent rebate or council tax enquires, and you cant get through and you get the operator, that their call centre is based in birmingham(i know its not india but its near enough) :)
 
Cyfr said:
I don't book holidays,
I use Cheshire Building Society,
I know that they're located in England, as I say, if they're not I look to ditch that company because outsourced support is often VERY poor, based on my own experiences.
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Your experience will widen with age.

I hope you don't ever take a well salaried job, only to find you have to turn it down because the PR department's cleaners are paid via an office in Mombai.;)
 
Well thats somewhat different ;)

If there were major problems with my wage every month and I had to keep ringing, I wouldn't be impressed, and i'd be wondering if the wage is good enough to stay in the job with all the hastle! :D
 
Cyfr said:
Would you prefer it to be a complete state monopoly where you have no choice but to be with that one company? =
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Yeah actually I would! Then we could argue for a shop in every town where I could pay my bill and dispute any problems, instead of being ripped off by high charge phone numbers which make you wait for 20 minutes to complain.....
 
Cyfr said:
but you can just change company and take advantage of competition...
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...until all the competition has been eaten up and, there are just one or two vast global conglomerates left.;)
 
OMG know what you mean , my example and it really really narks me was yesterday.. i have just had the internet installed fer my brother he has never used it before but i got a package from toucan and had to call for help with the installation as i were having problems. Now (a). firstly i had to call an 0901 number which costs a bloody fortune anyway and (b) i was put through to a very poor english speaking asian girl called ALISON i couldnt tell what she were saying to me or vise versa. got very annoyed and hung up will be making formal complaint to toucan. but please why are these companies getting away with this ?
 
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