Yesterday my BT Infinity 1 connection got so slow that it took more than 10 seconds to load a page.
I phoned the broadband help desk, and part of the process of identifying the problem was to reset the homehub3 by inserting a toothpick into the tiny reset hole on the back of the hub. The problem was eventually described as a 'network problem' and was referred to a BT engineer.
Overnight the network fault was corrected
BUT -
The reset of the Homehub has re-enabled the wireless signal which I disabled about 2/3 years ago.
I had found out how to from the BT Community forums. I looked at them again, because I had forgotten how I did it.
I tried acessing Homehub settings page but could not get past the page which said I must change my password. I obtained the original hub password from the small removable section on the back of the hub and tried to change password. The it told me that the original password had been changed once AND COULD NOT BE CHANGED AGAIN !!!!
This afternoon I phoned the BT broadband helpline and after about an hour in a queue (with shoulders aching and numb fingers from holding the phone) I got through to the asian call centre and was struggling to understand him. He had me do yet another reset, as well as numerous attempts at password changes. He didn't know why I couldn't access the homehub setting page because I couldn't get past the password problem. After another hour I could see we were getting nowhere, and my neck and houlder pain was escalating so I ended the call.
So my home hub now wears a tinfoil hat unless I can find a solution.
I didn't resort to tinfoil until I had developed a splitting headache, which subsided when the tinfoil was applied - maybe I am one of those electrosensitive people - maybe I am not - but why be exposed to them when you needn't be? - and I don't need wireless connection.
PS the headache happened before I made the call - the call itself was 'a headache' but wasn't the cause of it
I phoned the broadband help desk, and part of the process of identifying the problem was to reset the homehub3 by inserting a toothpick into the tiny reset hole on the back of the hub. The problem was eventually described as a 'network problem' and was referred to a BT engineer.
Overnight the network fault was corrected
BUT -
The reset of the Homehub has re-enabled the wireless signal which I disabled about 2/3 years ago.
I had found out how to from the BT Community forums. I looked at them again, because I had forgotten how I did it.
I tried acessing Homehub settings page but could not get past the page which said I must change my password. I obtained the original hub password from the small removable section on the back of the hub and tried to change password. The it told me that the original password had been changed once AND COULD NOT BE CHANGED AGAIN !!!!
This afternoon I phoned the BT broadband helpline and after about an hour in a queue (with shoulders aching and numb fingers from holding the phone) I got through to the asian call centre and was struggling to understand him. He had me do yet another reset, as well as numerous attempts at password changes. He didn't know why I couldn't access the homehub setting page because I couldn't get past the password problem. After another hour I could see we were getting nowhere, and my neck and houlder pain was escalating so I ended the call.
So my home hub now wears a tinfoil hat unless I can find a solution.
I didn't resort to tinfoil until I had developed a splitting headache, which subsided when the tinfoil was applied - maybe I am one of those electrosensitive people - maybe I am not - but why be exposed to them when you needn't be? - and I don't need wireless connection.
PS the headache happened before I made the call - the call itself was 'a headache' but wasn't the cause of it
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) and suggested I was supplied with one - and will have more conversation with them later today.
have phoned me again and (for the umpteenth time) I have reset the hub with a toothpick and made attempts to change my password. Just like yesterday I get the message 'you have changed it once and can't do it again'.
), so she decided to take me through the steps she would have taken - the two websites she directed me to did not provide the page she expected me to see so she has given up
- told me to reset (toothpick again) and make one more attempt at change password and the call centre would call me again tomorrow.
